The Acta.ai Jira integration automatically transforms your meeting discussions and decisions into structured Jira issues and updates. This seamless connection ensures that all action items and important follow-ups from your conversations are properly documented and tracked in your team's project management system without manual effort.
How the Integration Works
Acta.ai uses its domain-specific AI agents (like the Meeting Agent, Ticketing Agent, and Follow-up Agent) to:
Identify action items, tasks, bugs, and feature requests during conversations
Extract key details like assignees, deadlines, priority, and dependencies
Automatically create new Jira issues or update existing ones
Link the Jira issues back to the meeting recording and transcript for full context
Add comments to relevant Jira tickets with meeting decisions
Setting Up the Integration
Follow these steps to connect your Jira account with Acta.ai:
- 1
Log in to Acta.ai
Access your Acta.ai dashboard using your credentials
- 2
Navigate to Integrations
Go to the 'Settings' or 'Integrations' section in the left sidebar
- 3
Select Jira
Find the Jira integration card and click 'Connect'
- 4
Authenticate with Atlassian
You'll be redirected to authorize Acta.ai to access your Jira workspace
- 5
Select Jira Projects
Choose which projects you want to connect with Acta.ai
- 6
Configure Preferences
Set up field mappings and automation rules for issue creation
- 7
Save Settings
Finalize the integration and start using it in your meetings
Key Features
The Jira integration offers powerful capabilities to streamline your workflow:
Automatic Issue Creation
Convert spoken action items into properly formatted Jira issues
Smart Field Mapping
Automatically populate Jira fields based on meeting context
Project Routing
Direct issues to the appropriate Jira projects based on topics discussed
Sprint Integration
Add items directly to active or upcoming sprints
Bi-directional Updates
Keep Jira and meeting records in sync with cross-references
Custom Workflows
Configure how different types of issues are handled based on meeting type
Use Cases
Daily Stand-ups
During daily stand-ups, Acta.ai automatically logs blockers or new tasks as Jira issues, complete with assignees and priority levels. Team members no longer need to manually create tickets after the meeting, ensuring nothing falls through the cracks.
Support Calls
When customer issues are discussed in support calls, the Ticketing Agent creates Jira bug or incident tickets with detailed context, severity ratings, and customer information. This ensures prompt follow-up and proper documentation of customer-reported issues.
Sprint Planning & Retrospectives
During sprint planning or retrospective meetings, Acta.ai captures improvement tasks, feature requests, and action items, adding them to the appropriate sprint with correct story points and acceptance criteria based on the discussion.
Best Practices
Clear Action Items
Clearly verbalize action items during meetings with assigned owners for better detection
Custom Field Mappings
Customize your Jira field mappings to match your organization's workflow
Consistent Meeting Structure
Use consistent meeting agendas to help the AI better categorize and organize Jira issues
Review Auto-created Issues
Review automatically created issues after important meetings to ensure accuracy
Project-specific Rules
Set up project-specific automation rules for different meeting types
Troubleshooting
Authentication Issues
If the integration stops working, reconnect your Atlassian account in the integration settings
Missing Issues
Ensure your Acta.ai account has sufficient permissions to create issues in the selected Jira projects
Field Mapping Problems
Check that required Jira custom fields are properly mapped in your integration settings
Need Help?
If you encounter any issues with the Jira integration, please contact our support team or visit our FAQs page.