Troubleshooting Transcription Issues

While Acta.ai strives for highly accurate transcriptions, occasional issues can arise due to various factors. This guide will help you troubleshoot common transcription problems and improve the quality of your meeting notes.

Common Transcription Problems and Solutions

1. Inaccurate or Garbled Text

Problem: The transcribed text contains many errors, misinterpretations, or appears as gibberish.

Solutions:

  • Audio Quality: The most common cause. Ensure all participants use clear microphones and speak in a quiet environment.
  • Speaker Clarity: Encourage participants to speak clearly and at a moderate pace.
  • Accents and Dialects: While Acta.ai is designed to handle various accents, very strong accents might reduce accuracy.
  • Technical Jargon: If your meeting involves specialized vocabulary, consider adding custom terms.

2. Missing Sections or Incomplete Transcripts

Problem: Parts of the conversation are missing from the transcript, or the transcript ends prematurely.

Solutions:

  • Bot Presence: Ensure the Acta.ai bot remained in the meeting throughout.
  • Microphone Muting: Check that participants' microphones weren't muted when speaking.
  • Internet Connectivity: Stable internet connection is essential for complete transcription.
  • Platform Issues: Verify the meeting platform is working correctly.

3. Incorrect Speaker Identification

Problem: Acta.ai misidentifies speakers or labels multiple speakers as one.

Solutions:

  • Speaker Names: Ensure all participants have correct names set in the platform.
  • Voice Modifications: Avoid using voice changers or modulation software.
  • Speaking Order: Try to avoid multiple people speaking simultaneously.